Returns Policy

At Castiza, we take pride in the quality and authenticity of our products. We want you to be completely satisfied with your purchase from castiza.co.uk.

Perishable Goods

 

Our products include freshly made sauces and grazing boards, which are perishable items.

 

Sauces – If your sauce arrives damaged, faulty, or you believe there is a quality issue (even if the jar has been opened), please contact us within 48 hours of delivery at castizauk@gmail.com.

 

Grazing Boards – These are prepared fresh and to order, so they are non-returnable and non-refundable, except where required by law (for example, if the order arrives damaged or not as described).

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Damaged, Faulty, or Incorrect Items

 

If your order arrives damaged, faulty, or incorrect, please contact us with:

 

Your order number

 

A description of the issue

 

Photos of the product and packaging (if applicable)

 

We will arrange a replacement or refund where appropriate.

 

How to Return a Sauce

 

If you need to return a jar of sauce because of a problem with it (opened or unopened):

 

Email castizauk@gmail.com within 48 hours of delivery with your order details and reason for return.

 

We will confirm the return address and any further instructions.

 

Return the item to us within 14 days of receiving your order.

 

Once received and inspected, we will process your refund or replacement within 7 working days.

 

Please note:

You will be responsible for return postage costs unless the item is faulty or incorrect.

 

We recommend using a tracked postal service, as we cannot guarantee refunds for items lost in transit.

 

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

 

If you have any questions about our returns process, please contact us at castizauk@gmail.com.